ADA Accessibility Services

MagicCon: Atlanta is an accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. We welcome and encourage all feedback and suggestions from our patrons.

The following explains the services provided this year. Please read this information thoroughly before sending an inquiry email. For any accessibility-related questions not answered here, please email us at [email protected]. We will do our best to assist you and address your accessibility needs.

When you arrive at MagicCon, please go to Registration/Will call and visit the Accessiblity Services Desk to receive your ADA credential. This credential is crucial in ensuring you have access to the services provided at our event. There is no ADA pre-registration before the event - this is all done onsite at the event. Accessibility Services Desk Hours can be found below.

MagicCon provides ADA credentials to individuals who may have mobility, physical, vision, hearing, cognitive, psychological, or any other type of disabilities that may not be visible. An ADA sticker identifies you to Staff, Crew, and Security and indicates that you may need additional assistance.

Please note that the ADA credential does not provide admission, you must have a valid MagicCon badge. ADA credentials can be picked up at Registration/Will Call.

After you receive your ADA credential, you may queue in the ADA designated line each morning you attend the event. Please look for “ADA Queue” signage or ask for help at the Accessibility Services Desk.

We also provide priority seating for fans with disabilities as available. All seating for panels and screenings are available on a first come, first served basis and we cannot guarantee seating for everyone.

General: The Georgia World Congress Center has, and will continue, to provide facilities that are accessible to disabled visitors.

Parking: Parking spaces for the disabled for both regular vehicles and vans are available at our facilities for properly identified vehicles. Click here for information regarding ADA parking at the Georgia World Congress Center or contact the ADA coordinators  Melinda Buchanan [email protected] or Michelle Jacobs [email protected]

Wheelchairs and Scooters: Manual push wheelchairs are available free of charge on a first-come, first-served basis. They can be found at the Information Desks in Buildings A, B, and C. A valid photo ID (driver’s license or passport) is required, which will be returned when the wheelchair is brought back. For those needing additional mobility assistance, scooters can be rented in advance for a fee through Mobility Georgia by calling 470.357.6130 or visiting https://mobilitygeorgia.com/conventions. The pickup location is at the FedEx Office Business Centers in the main lobbies of Buildings B and C.

TDDs: TDDs (Telecommunications Device for the Deaf) are permanently installed at various locations throughout the facilities. Directional signs are posted at every bank of pay phones or see the Accessibility Map of each facility for their location.

Additional Services:

• Auxiliary Aids
• Assistive Listening System
• Portable Wheelchair Lift
• Wheelchair Accessible Lectern

Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assisted listening device systems or other accommodation not listed, please reach out to us at [email protected].

The Accessibility Services Desk is located at Registration/Will Call. The exact location of this desk will be labeled on the event map when it is released. At this location, you can:

• Get your ADA credential
• Get your ADA questions answered
• Learn about our accessibility services

Credential Policies

• ADA credentials are good for the whole weekend
• DO NOT remove your credential for the entire duration of the event
• If a disabled guest wants to switch their companion, please bring the old companion sticker to the Accessibility Services Desk to be reissued

Accessibility Service Desk Hours

• Thursday, September 25: 12: 00 – 6:00 PM
• Friday, September 26: 8:30 AM – 7:00 PM
• Saturday, September 27: 8:30 AM – 7:00 PM
• Sunday, September 28: 8:30 AM – 6:00 PM

Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.

The following guidelines must be followed:

• All service animals must be registered at the Accessibility Services Desk upon entry into the event
• All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls
• Service animals must be housebroken and should use the service animal relief area
• Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal
• All service animals should have legally required vaccinations (which ADA staff may ask to see for verification)

We ask that you do not leave your animal in your car while you're inside the event, as vehicles without air conditioning on may become too hot and unsafe for any animal.

If you would like to request ASL Interpretation for any performance, please contact us at [email protected] by August 22, 2025. Keep in mind, requests must be made no later than four weeks before the event to allow for sufficient processing time.

Requests for Closed Captioning, Braille/Large Font Print, Guided Tours and/or other forms of Effective Communication, should also be directed to [email protected].  The deadline for all requests is August 15, 2025.  Requests submitted after the deadline are not guaranteed.

A quiet space is available to all MagicCon: Atlanta badge holders who need to take a sensory break during show hours. Please be courteous and respectful of your fellow fans sharing this space. Check back later for specific location. 

• Friday, September 26: 10:00 AM - 11:59 PM
• Saturday, September 27:  10:00 AM - 11:59 PM
• Sunday, September 28:  10:00 AM - 6:00 PM

MagicCon: Atlanta will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our event more accessible, we encourage you to contact us at [email protected] for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don’t hesitate to reach out to us.

For more information on how to navigate conventions with a disability, checkout this guide from our friends at Popverse.

We look forward to seeing you at MagicCon: Atlanta!